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COVID-19 Policies and procedures

The health and safety of our staff and guests is our highest priority. We have taken measures and instituted new policies related to the control of COVID-19. We ask that you follow all instructions provided by staff and on-site signs.

  • Masks are required for all visitors except those under the age of 2.
  • Our staff will be conducting temperature checks as guests enter Hatch Show Print.
  • Visitors are asked to maintain a distance of six feet from other parties.

As we navigate through this unprecedented time, Hatch Show Print and the Country Music Hall of Fame and Museum have implemented a number of new safety measures based on guidance from health authorities, including the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. The safety and well-being of our guests and employees are our top priority and guide our decisions.

Covid-19 Warning

We have taken enhanced health and safety measures to help ensure a safe environment for our guests and staff. Please follow all posted instructions during your visit.

Per the CDC: “Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. There is no way to ensure zero risk of infection. The best way to prevent illness is to avoid being exposed to this virus. In general, the more closely you interact with others and the longer that interaction, the higher the risk of COVID-19 spread. If you decide to engage in public activities, continue to protect yourself by practicing everyday preventive actions.” Additionally the CDC states that, “older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing serious complications from COVID-19 illness.”

By visiting the Museum and its ancillary properties, you voluntarily assume all risks related to exposure to COVID-19.

Limited Contact and Social Distancing Measures

To adhere to the CDC’s recommendation of limited face-to-face contact and appropriate social distancing, Hatch Show Print and the Country Music Hall of Fame® and Museum have implemented the following measures:

  • Guests who do not feel well or have symptoms of COVID-19 are asked to postpone their visit to Hatch Show Print.
  • For ticket changes, please contact us either at Reservations@countrymusichalloffame.org or 615-416-2001 at least two (2) hours before your scheduled timed entry. Due to limited capacities, changes to your original order are limited and may not be available.
  • Face masks or face coverings are required for all visitors. Parents are encouraged to follow CDC guidelines regarding the use of masks for children.
  • Hatch Show Print retail shops will have limited capacity.
  • Apple Pay (via iPhone and Apple Watch), as well as contactless payment via Credit Card, are both available. Cash payments will not be accepted at Hatch Show Print retail locations at this time.
  • Visitors are asked to maintain a distance of six feet from other parties. Physical distancing measures have been put in place across the Country Music Hall of Fame and Museum and its ancillary properties, including physically distanced queues, marked barriers, plexiglass walls, and social distancing reminders on signs and floor graphics.

Guest Parking and Entrances

Several paid lots are located in close proximity to Hatch Show Print, including those at the Music City Center (6th Avenue S. and Demonbreun Street) and the Hilton Hotel. Visit ParkItDowntown.com for additional options.

Hatch Show Print can only be accessed from 5th Avenue South.

  • Please use the appropriately labeled “Entry” and “Exit” doors when moving through the building.

Cleanliness and Sanitization

To reduce the risk of exposure and spread of COVID-19 the following cleaning and disinfecting procedures and measures have been implemented:

  • We have increased routine cleaning using products that meet EPA guidelines, with a focus on high-traffic areas including elevator buttons, handrails, benches, handles, restrooms, and counters.
  • Supplies, including alcohol-based hand sanitizer, disinfectant wipes, and facial tissue, are available in high-traffic areas.

Staff Procedures and Training

To ensure all staff are thoroughly prepared and capable of properly executing all current (and future) procedures the following training and processes will be required:

  • All staff members and vendor partners will complete a health screening (including a health questionnaire and temperature check) upon entrance into the Museum and its ancillary properties.
  • All staff members are required to wear a mask while working.
  • Gloves will continue to be worn by employees who require them to do their jobs.
  • Employees whose jobs require gloves (including those who handle food and beverages) will continue to wear them throughout their shifts Social-distancing measures have been implemented in all break, meeting, and office areas throughout the building.
  • An enhanced cleaning process has been implemented for all office equipment and personal work space.
  • Employees who do not feel well or have symptoms of COVID-19 will not be permitted to work.
  • New health and safety training and reinforcement will be provided as we navigate through our reopening phases.

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